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Store Policies

We'd like to think that our store policies are a form of communication in the way we do business, and we want you the buyer to be completely informed when doing business with Carolina Clover. We believe customer focused service is how we can earn your return business.

Personalized Orders

Your personalized order will be created exactly as you enter it in our order form. Pay close attention to the instructions for entry on ordering each product. All sales are final on personalized orders. No returns will be accepted and no refunds will be issued for any reason.  We may offer you a replacement at a reduced cost to you in some circumstances we deem necessary. 

Shipping:

Your shipping rate will be quoted at the time of purchase. We run specials on shipping from time to time so your rate will vary accordingly. We do not provide carrier options because we have some items that are shipped straight from our supplier, jeweler, or artist and they will ship via the method they choose and we will provide you tracking information once we receive notification that an item has shipped.

Our turn around time for most items to get in the mail to you is approximately 2 days on non personalized items. Personalized items like some monogrammed jewelry styles can take up to 4 weeks for production before they are shipped. We've indicated production times on the items they pertain to, and can be found in the product descriptions under "Production Timeline". Production times may be longer under busier circumstances, manufacturer delays or out of stock situations. 

If you need an item rushed, please add "RUSH MY ITEM" to your shopping cart at a fee of $15.00 and your personalized item will be moved to 2-day shipping service. This will rush your shipping, but it will not rush the production of your order.

Returns

We want you to keep your Carolina Clover purchase forever and ever and ever, but it you find you need to return an item for whatever reason, we will accept returns within 30 days of ship date on non personalized items. 

All sales are final on Personalized, engraved, monogrammed, and embroidered items may not be returned.

Manufacturer Defects or Damage in Shipping

We stand behind all our products sold here at CarolinaClover.com as  quality jewelry and gift items hand selected by us and packed and shipped in the method appropriate for the item.  Mistakes and mishaps do happen, and if this is an issue with an item you purchased from us, please contact us to let us know. We follow a "claim" policy when reporting a manufacturer defect or shipping damage. Please be prepared to email us a picture (cell phone pictures are fine) of the damage so we may follow up with our manufactuer and get a replacement item in production for you.  Replacements are not sent automatically, we must have a picture to review or have the item sent back to us to avoid incurring any additional charges for you or us. If a picture cannot be provided or the item cannot be sent back to us, you may incur a replacement value fee to issue you a new item. Please submit a claim so we can determine how best to resolve the issue for all parties involved. All manufacture defects are determined by the manufacturer, not Carolina Clover.

If you think you may have a quality issue, please contact us to discuss it. We will determine if is a quality issue and submit a claim on your behalf with the manufacturer. 

Product Photos and Computer Monitors

Computer monitors translate colors differently, Carolina Clover is not responsible for how your computer monitor displays product photos on your computer. Default to the product description or by contacting us directly if there is any concern with finishes or colors.

Lost Shipments:

If you have provided us a verifyable shipping address as defined and accepted through UPS, FedEx, or USPS we can place an claim on your shipment and provide you a new shipment if you have done due diligence in attempting to locate your package. If you do not provide us a verifyable address, and we notify you of this issue, we can still ship the package with your permission, and you assume all risks of package delivery. This means your purchase will not be refunded or replaced, if your package is lost in shipping to an unverifyable address. A verifyable address is determined by the shipment carrier and not Carolina Clover.

Refunds

We will refund the full purchase price of your return, not including shipping or return shipping. Refunds cannot be issued for personalized items unless there is a manufacturer defect as the manufacturer determines and a refund is offered by the manufacturer not Carolina Clover. Refunds are issued through the payment processor you used when placing your order. There may be a delay between when we issue the refund and when you receive it from the payment processor.  This delay is created by the payment processor not Carolina Clover. No other methods of refund may be honored (cash, check, gift card, credit to future purchase, etc)

Changes to Your Order

Immediately following receipt of your order confirmation you must review your receipt and contact us immediately if a change in your order needs to be made.  Orders are sometimes processed within 6 hours of being submitted, after 24 hours your order is in production and nothing can be changed.

Our Customer Service reviews the orders we receive very carefully for possible data entry errors. We catch a lot of errors with our thorough order review process and may ask you to confirm your personalization details via email or phone.  It is critical to include a valid email address and phone number on your order in case we have questions concerning your order.  Your order will be delayed from production until we make contact with you. If we cannot make contact with you in 7 days, we will cancel your order and refund your purchase and shipping price.

Cancellations

Personalized orders cannot be cancelled.  If you contact us the very same day your order was submitted, we may be able to stop your order from entering production, however, there is no guarantee that this is possible and if we can't stop your order from production, we cannot offer you a refund of your order.

Out of Stock Orders

We work diligently to maintain a current status of in stock and out of stock items on our web site and catalogs, but this information is only deemed as good as the information provided to us from our supplier.  In most cases we are not notified at all of an out of stock situation, but as soon as we are alerted to the situation we will contact you to let you know, provide you an opportunity to cancel your order, provide you an estimate on when your order may be restocked, and/or provide you a possible substitution.

Out of stock orders will automatically be shipped when restocked unless other arrangements are made in advance of your item going to production like cancellation or substitution. If you choose to cancel your out of stock order and not wait for the restock and ship, your purchase will be refunded to your card/account credited as soon as we receive confirmation from the supplier that your order has been cancelled. Shipping charges are refunded only if no other items have shipped in your order. If you received a partial order from us, shipping will not be refunded but we may offer you a shipping reimbursement if you were to place your order again when the item you were purchasing is restocked.

Payments

Payment may be made to us via Paypal, or Amazon. You do not need a Paypal "account" to check out on our site, so don't let this alarm you if you do not have a Paypal account. Paypal will simply process your credit card for us. You will see one of two descriptions on your credit card statement one may be "Clover Gifts" and the other may be "Carolina Clover".

Payments are made in full at the time of placing your order online and charged to your card via our payment processor. Your card is charged immediately for your order. You may see your payment on your credit card statement before you receive your personalized order such as custom jewelry. Do not let this alarm you, your are experiencing a leadtime on your custom order. Which means you placed your order, your card was charged at the time of the order, your credit card statement period ended, you received your bill and your custom order is still in production. We'd be happy to confirm this with you by emailing us at info@carolinaclover.com with your order number and we can provide you an estimated ship date on your order.

Privacy

Your privacy is of the utmost importance to us and we will never share or sell any personal information you provide to us. We may in some instances, contact a supplier on your behalf for whatever reason (i.e. placing an order, manufacturer defect, verifying address for shipment etc) but it will never be for solicitation purposes unless you indicate to us you would like to receive our email marketing messages.

Security

Our shopping cart is encrypted with a SSL (security socket layer) that protects any exchange of information from the shopping cart to your method of payment. We never see your payment details, only your order details.

Errors and Omissions

We take careful pride in the products, descriptions, and prices we list on our site. However, we are still human...and thus mistakes can be made. If you discover any discrepancy on our site, please bring it to our attention so we can review it and correct it if need be and provide you and our other shoppers a consistent shopping experience on carolinaclover.com.

While we take responsiblity for our errors, we expect you take responsiblity for entries made on our site as it pertains to your order, billing and shipping. We cannot be responsible for your order entry errors. We do have a very thorough order review process and we catch many entry errors, however, it is impossible to catch all errors. Receipts with order details are emailed to you immediately after purchase. It is your responsiblity to review your order details and notify us immediately if you have a change to your order.  Time is of the essence as well because in many cases we start production of your order within 6 hours of order placement.

Production and Shipping Times:

Production times are quoted on many of our custom products that take a few days to a few weeks to produce.  We make every effort to provide up to date information on these products as to the time it takes for customization.  We do not guarantee this timeframe, we cannot control it. We also will not ever guarantee a delivery date or refund the purchase price or shipping price of your order if an estimated delivery date is not met.  We'd be happy to provide you up to date production and shipping quotes if you contact us directly at info@carolinaclover.com with your name and order number.

Please let us know if you have any questions concerning our shop policies at info@carolinaclover.com

We appreciate your business!

Dawn Crowder, Store Owner