Store Policies

We'd like to think that our store policies are a form of communication in the way we do business, and we want you the buyer to be completely informed when doing business with Carolina Clover. We believe customer focused service is how we can earn your return business so here goes:

Shipping:

Your shipping rate will be quoted at the time of purchase. We run specials on shipping from time to time so your rate will vary accordingly. And because we are frugal, just like you, we send our items our USPS as our preferred shipping method. So you won't see options for Fedex, UPS and the like they just simply aren't our fav's. Plus, we have a fantastic mailman who is more than thrilled to handle your package with care, so why not?

We have some items that are shipped straight from our supplier, and they will ship via the method they choose and we will always provide you tracking information once we receive notification that an item has shipped.

Our turn around time for most items to get in the mail to you is approximately 2 days on non personalized items. Personalized items can take up to 7 days for production before they are shipped. But that doesn't mean it won't be longer under busier circumstances and manufacturers delays. So unless otherwise indicated, your item get in the mail to you within 2 business days.

If you need an item rushed, please add "RUSH MY ITEM" to your shopping cart at a fee of $10.00 and your personalized item will be moved to the front of production and shipped within 24 hours, allow for additional time for shipping.

Returns

We want you to keep your Carolina Clover purchase forever and ever and ever, but it you find you need to return an item for whatever reason, we will accept returns within 30 days of ship date on non personalized items. 

Personalized, engraved, monogrammed, and embroidered items may not be returned unless we make a mistake in the personalization.

Refunds

We will refund the full purchase price of your return, not including shipping or return shipping. Refunds cannot be issued for personalized items unless we make a mistake.

Payments

Payment may be made to us via Paypal or Google Checkout. You do not need a Paypal "account" to check out on our site, so don't let this alarm you if you do not have a Paypal account. Paypal will simply process your credit card for us. You will see one of two descriptions on your credit card statement one may be "Clover Gifts" and the other may be "Carolina Clover".

Sales Tax

If you live in the State of North Carolina, 7.75% will be added to your order.

Privacy

Your privacy is of the utmost importance to us and we will never share or sell any personal information you provide to us. We may in some instances, contact a supplier on you behalf for whatever reason (i.e. placing an order, manufacturer defect, etc) but it will never be for solicitation purposes.

Security

Our shopping cart is encrypted with a SSL (security socket layer) that protects any exchange of information from the shopping cart to your method of payment via Paypal or Google Checkout.

Errors and Omissions

We take careful pride in the products, descriptions, and prices we list on our site. However, we are still human...and thus mistakes can be made. If you discover any discrepancy on our site, please bring it to our attention so we can review it and correct it if need be and provide you and our other shoppers a consistent shopping experience on carolinaclover.com.

Please let us know if you have any questions concerning our shop policies at info@carolinaclover.com

We appreciate your business!

Dawn Crowder, Designer & Store Owner

 

CarolinaClover.Com is upfront

 
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